Frequently Asked Questions
Everything you need to know about shopping with The Story of Janta.
What is the typical shipping timeline for orders?
We process all orders within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international deliveries may take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our Returns Portal or contact our support team.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically manufactured?
Yes, The Story of Janta is committed to ethical fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and sustainable production practices.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.